Backyard BBQ ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly, including:
- Account details (name, email, password) when you create an account
- Billing and shipping addresses at checkout
- Payment information, processed securely by our payment providers (Stripe, Square) — we do not store full card numbers on our servers
- Order history, reviews, and support correspondence
We also automatically collect technical data when you browse the site:
- Device type, browser, IP address, referring URLs
- Pages viewed, search queries, and interaction events
- Cookies and similar technologies for cart state, analytics, and fraud prevention
How We Use Your Information
- Process and fulfill your orders, including shipping and returns
- Communicate order status, shipping notifications, and support responses
- Send marketing emails (only if you opt in — you can unsubscribe at any time)
- Improve site performance and personalize recommendations
- Prevent fraud and comply with legal obligations
Sharing with Third Parties
We share the minimum information necessary with trusted service providers who help us operate the store — including payment processors, shipping carriers, fraud-prevention tools, and analytics providers. We do not sell your personal information.
We may disclose information when required by law, to protect our rights, or in connection with a business transfer.
Your Rights and Choices
Depending on your location, you may have the right to:
- Request a copy of the personal data we hold about you
- Correct or delete your account information
- Opt out of marketing communications
- Restrict or object to certain processing
To exercise any of these rights, email us at customerservice@backyardbbq.com.
Cookies
We use essential cookies (required for the site to function), analytics cookies (to understand usage), and marketing cookies (to measure campaign performance). You can disable non-essential cookies through your browser settings.
Data Retention
We retain order and account information for as long as your account is active, plus any period required for legal, tax, or accounting purposes.
Children’s Privacy
Our site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have, please contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. Material changes will be posted here with a new "last updated" date. Continued use of the site constitutes acceptance of the updated policy.
Contact Us
Questions about this policy? Email customerservice@backyardbbq.com.